Return Policy
We want you to be completely happy with your new purchase.
If you don't love it, send it back!
Return Policy:
Alo will gladly accept returns on unworn and unused items within 30 days of purchase for a full refund and will cover the return shipping on all U.S. orders with a pre-paid return label. While we don’t currently offer exchanges, you can generate a free return label by visiting our Return Portal. Be sure to have your order number and email address ready.
We will gladly accept unworn, unwashed, unaltered or unused merchandise in sellable condition for a full refund within 30 days of purchase. Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once the refund has been issued!
We currently do not offer free returns for international orders. Customers outside of the U.S. will be responsible for return shipment and cost.
Alo is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.
Alo will gladly accept merchandise for exchange, store credit, or refund within 30 days of purchase. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase.
Start an Online return or Exchange
Domestic
(within the U.S.)
International
(Outside the U.S.)
domestic
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
international
Please email internationalreturns@aloyoga.com and make sure to include ALL of the following:
- Order Email Address
- Order #
- Item(s) you'd like to return & why
We currently do not generate return labels for international shipments, customers will be responsible for return shipments.
DOMESTIC RETURNS
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please allow 2-4 business days to process your return once it has been received by our warehouse.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receieaving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
INTERNATIONAL RETURNS
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please allow 2-4 business days to process your return once it has been received by our warehouse.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receieaving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
DOMESTIC RETURNS
It's easy! Your packing slip in your shipment has a prepaid label attached. Just secure this to the outside and drop it off with FedEx.
Lost your return label or packing slip? Click here to generate a new one.
Please allow 2-4 business days to process your return once it has been received by our warehouse.
We will refund the price of the merchandise (excluding all applicable shipping charges and any customs, duties, taxes or additional fees that may have applied to your order) upon receieaving the return.
Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Online Processing, Refunds, and Exchanges
Refund to Original Form of Payment
Please allow 2-4 business days to process the return once it is received. You will be notified via email once processing has completed. If you requested a refund, we will refund the price of the merchandise (excluding the original shipping charges that may have been applied to your order). Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Exchanges
Please allow 2-4 business days to process the return once it is received. If you have requested an exchange, it will then be shipped to you with a new email for tracking. During the exchange process, you have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).
Shop Now Return Credit
During the exchange process, you will have the option to pick a different size or shop for a completely different option on aloyoga.com. You will also have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item(s) will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).
If you paid with a gift card, please see below.
Gift Card Returns
Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment.
Final Sale Items
Select bodysuits, underwear, or items marked "Final Sale" are considered final sale and cannot be returned once purchased. Alo does not accept returns for any items from third-party retailers.
CAN I RETURN ITEMS PURCHASED IN-STORE (IN THE U.S.)?
Alo stores will glady accept returns onfull price merchandise purchased to any domestic Alo store for a full refund to the original form of payment within 30 days of purchase, except for cash transactions. For cash transactions, any returns that meet the policy criteria can only be credited to a gift card. You may also return or exchange full price merchandise for store credit within 30 days of purchase. All merchandise returned for exchange, store credit, or refund must have original tags attached, be unused in sellable condition, and accompanied by the original sales receipt. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment method. All 3rd party, bodysuits, underwear, supplements, and café items are final sale.
CAN I RETURN ITEMS PURCHASED IN-STORE? (OUTSIDE THE U.S.)?
You may return full price merchandise purchased in-store to the same Alo store for a full refund to the original form of payment within 30 days of purchase, except for cash transactions. You are unable to return to a different Alo store or online. For cash transactions, any returns that meet the policy criteria can only be credited to a gift card. You may also return full price merchandise for store credit within 30 days of purchase. All merchandise returned for refund or store credit must have original tags attached, be unused in sellable condition and accompanied by the original sales receipt. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment method. All 3rd party, bodysuits, underwear, supplements, and café items are final sale.
CAN I BUY IN-STORE & RETURN ONLINE (IN THE U.S.)?
For U.S. purchases, you can shop in-store and try at home! Send back anything you don’t 100% love by starting your return in our Returns Portal. Make sure to provide your email when checking out in-store! All other rules of the Return Policy apply.
Buy in store and return online is currently not available for purchases made outside of the U.S.
Does Alo Offer Price Matching?
We currently do not offer price-matching.
CAN I EXCHANGE MY ORDER? (In the U.S.)
U.S. orders can be exchanged online or in-store within 30 days of delivery. Please follow the steps above for how to start a U.S. based exchange from the Returns Portal.
Exchanges are not currently available for purchases made outside of the U.S.
HOW DO I RETURN A GIFT?
We are happy to return gifted items purchased online for store credit. The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.
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